FAQ

Positivty is an online platform that provides mental health solutions through pre-designed programs, one-on-one calls, and chat sessions with certified therapists. You can access these services from the comfort of your home through a smartphone, computer, or tablet.

At Positivty, you will be matched with a certified professional therapist. Based on the information inputs from you, the therapist is matched as per your specific needs. At any point during the session, if you are unhappy with the service provided to you, you may choose to match with another therapist.

The therapists at Positivty are trained and experienced therapists licensed (LPC) from the country they practice. Besides the qualification, they are also provided with additional training to make your experience over the platform flawless. (Link directing to therapists’ profile)

Positivty brings forth multiple modes of communication: ➔ Text Message with your therapist. ➔ Live Chat with your therapist. ➔ Voice Call with your therapist. ➔ Video Call with your therapist. You can choose your mode of communication as per your convenience and preferred timing by booking the session over the selected therapist’s profile. Do mention your preferred method of communication while booking the session.

Using the text message feature you can communicate with your matched therapists over texts from anywhere. This feature enables you to stay in touch with the therapist 24/7. Since the interaction does not take place in real-time, no session scheduling is required to avail this feature.

Using the live chat feature, you can communicate with your matched therapists over text in real-time. Head over to your therapists page and book a schedule for the session, opt for live chat as the mode of communication.

Using the voice call feature you can communicate with your therapist over telephone support. Head over to your therapists page and book a schedule for the session, opt for voice call as the mode of communication.

Using the video call feature, you can communicate with your therapist face-to-face with the integrated Zoom video call facility. Head over to your therapist’s page and book a schedule for the session, opt for a video call as the mode of communication.

The rates regarding a session depend on the therapist and the duration. As you head to the therapist profile to book a session, the rates regarding the same will be displayed. It may vary according to the therapist.

The mental health solution is a very personal journey. The time duration taken by each to reach a better stage varies. You may use Positivty as per your behavioral choice but the duration of the sessions is generally decided by your therapist.